eKare Inc. (“we” or “us”), a Delaware corporation with its principal place of business at 3040 Williams Drive, Suite 610 Fairfax, Virginia, designs and develops wound assessment solutions using the latest computer-vision and mobile technology. These Terms and Conditions (“Terms”) govern your use of inSight®, the software embedded in inSight®, the inSight® web application, the inSight® mobile application (the “App”), and other inSight® services (collectively, the “Services”).
Except as otherwise agreed in a fully executed written contract, these Terms are hereby incorporated into, and made a part of any purchase order (written or verbal) by you to order hardware or software, the App, or any service from eKare Inc. You are entering into this agreement (this “Agreement”) and you agree to be bound by these Terms. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT CREATE AN ACCOUNT OR USE inSight® Services.
1. Rights Granted. We grant to you and you accept a non-exclusive, personal, non-transferable, limited right to access and use the Services, and a non-exclusive, personal, non-transferable, limited license to use any software furnished by us for access to or use of the Services during the Term, subject to your full compliance with the Terms. You will not: (a) use the Services for time-sharing, rental or service bureau purposes; (b) make the Services, in whole or in part, available to any other person, entity or business; (c) copy, reverse engineer, decompile or disassemble the Services, in whole or in part, or otherwise attempt to discover the source code to the software used by the Services; or (d) modify, combine, integrate, render interoperable, or otherwise access for purposes of automating data conversion or transfer, the Services or associated software with any other software or services not provided or approved by us. You will obtain no rights to the Services except for the limited rights to use the Services expressly granted by this Agreement.
2. Hardware Ownership. “Hardware” means the inSight® system, including a tablet computer, Structure Sensor, mounting bracket, and connection cable, and power adapters for both the iPad and 3D sensors. Unless otherwise agreed in writing, at all times, eKare Inc. will be the owner of the Hardware. You will not create nor permit any lien, security interest, or other encumbrance of any nature or kind, whether voluntary or involuntary, to attach to the Hardware.
3. Delivery. We will deliver, implement and make inSight® available to you the Facilities named in the Invoice, and you agree to accept and use inSight® at the named Facilities, and no other location. We will provide on-site training on how to use inSight®.
4. Fees and Charges. You agree to pay us the Services Fee in the amounts and according to the schedule set forth in the Invoice. All fees are due within thirty (30) days of invoice date and are payable in U.S. dollars. Past-due amounts may be subject to finance charges of the lesser of: (a) 1.5% per month, or (b) the maximum rate allowed by law. eKare Inc. may change its Products, Services and support offerings from time to time. Following the initial Term and again following each successive Term, eKare Inc. may increase its monthly fees up to 5%. eKare Inc. will notify you at least thirty (30) days in advance of any change in Service fees. If you request additional on-site training or other services from us beyond the scope of this Agreement, you agree to pay our out-of-pocket expenses and standard charges. Taxes, if any, resulting from this Agreement (except taxes on our income) will be your responsibility to pay. You are also responsible for the costs and expenses, including reasonable attorney’s fees we incur to collect any past-due amounts under this Agreement. eKare Inc. reserves the right to suspend user logins if your account becomes thirty (30) days past due until such time when your invoices (past-due and current) are paid. All amounts are payable in U.S. dollars.
5. Third Party Services.
5.1 The Services may include certain third-party software, hardware, and applications that may require that you enter into separate agreements with third parties. You will comply with and, upon request, execute, any agreements that may be required for the use of such software or services, and hereby agree to comply with the terms of any license or other agreement relating to third-party products included in the Services or made accessible to you through the Services. Additionally, your use of the Services or of such third-party products or services will constitute your agreement to be bound by the terms of all licensing, subscription and similar agreements relating to such use.
6. Services Warranty. All warranties are personal to you and may not be transferred or assigned to a third-party, including an affiliate. All warranties are facility specific and do not transfer if the Services are moved to another facility, unless we conduct such a move. The warranties described in this Agreement exclude any stand-alone third party goods that may be acquired or used with the Services.
6.1. Warranty for Hardware. We represent and warrant that Hardware will conform to its Specifications for a period of twelve (12) months after the date of installation.
6.2. Warranty for Software. “Software” means the software embedded in inSight® and the inSight® mobile App. We represent and warrant that the Software will conform to its Specifications for a period of twelve (12) months after installation. We shall not be liable at all for the functionality or quality of plug-ins or other auxiliary programs designed to work together with the Software, or for the interoperability of such programs together with the Software.
6.3. EXCEPT FOR THE WARRANTIES ABOVE, WE MAKES NO, AND HEREBY DISCLAIMS ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HARDWARE OR SOFTWARE, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OR TRADE OR ANY OTHER MATTER. NO EMPLOYEE, REPRESENTATIVE OR AGENT OF OURS HAS ANY AUTHORITY TO BIND US TO ANY AFFIRMATION, REPRESENTATION OR WARRANTY EXCEPT AS STATED IN SECTIONS 6.1 AND 6.2.
6.4. Exclusions from Warranty Coverage. The foregoing warranties do not apply to the extent a non-conformance is due to (i) abuse, misuse, neglect, negligence, accident, improper storage, or use contrary to the Documentation or Specifications, (ii) improper handling, installation, maintenance, or repair (other than if performed by our personnel), (iii) unauthorized alterations, (iv) Force Majeure events, or (v) use with a third party’s good or service not provided by us (unless the Services’ Documentation or Specifications expressly state such third party’s good is for use with the Service).
6.5. Procedure for Warranty Coverage. In order to be eligible for repair or replacement under this warranty you must (i) contact our support department to report the non-conformance within five (5) business days, (ii) cooperate with us in confirming or diagnosing the non-conformance, and (iii) return the Services, transportation charges prepaid to us following our instructions or, if agreed, grant our authorized repair personnel access to the Services in order to confirm the non-conformance and make repairs.
6.6. Sole Remedy under Warranty. We will, at our option, repair or replace non-conforming Services that are covered by this warranty, provided that we can reasonably identify and confirm such nonconformance. Hardware may be repaired or replaced with functionally equivalent, reconditioned, or new Hardware or components (if only a component of Hardware is non-conforming). If the Hardware is replaced in its entirety, the warranty period for the replacement is ninety (90) days from the date of shipment or the remaining period on the original Hardware warranty, whichever is later. If only a component is being repaired or replaced, the warranty period for such component is ninety (90) days from the date of shipment or the remaining period on the original Hardware warranty, whichever ends later. The preceding states your sole remedy and our sole obligations under the warranty.
7.1. We will defend any claim brought against you by any third party alleging that inSight® infringes, misappropriates or violates that party’s patent rights, trademark rights, copyright rights or rights under trade secret laws, each as recognized in the United States. We will pay all damages and costs awarded against you by judgment or in settlement in connection with such a claim as well as any costs incurred by you in response to a request by us to assist with the defense of the claim, including attorney fees. We have no responsibility or liability for such claims to the extent such claims are based upon: (a) any use of any part of inSight® after notification to discontinue use; (b) modifications of inSight® not made or authorized by us; (c) use of inSight® with other software that was not provided or authorized by us; or (e) any use in violation of this Agreement or misuse or unauthorized use of inSight®. If a claim within the scope of this Section is made or appears likely to be made, we may, in our sole discretion and at our expense enable you to continue to use the unaffected portions of inSight®; or replace or modify inSight® so that it is non-infringing and substantially equivalent in function to the allegedly infringing components. If we determine none of these alternatives is reasonably available, we may terminate this Agreement.
7.2. You will defend, indemnify and hold us harmless from any claim brought against us as a result of (a) a claim involving your medical treatment and care of a patient; (b) your violation of law or a regulation; (c) your actual or alleged infringement of a third party’s intellectual property rights (except if covered by our indemnification obligations in Section 7.1); or (d) your business activities. You agree to pay all judgments or settlements resulting from such a claim against us, plus reasonable attorney fees we incur in connection with the claim.
8. Intended Users
8.1. Healthcare providers may not provide access to or use the Services for the benefit of third parties or make commercial use of the Services other than in his or her capacity as a healthcare provider, but he or she may use the Services for his or her personal use or in his or her capacity as a healthcare provider for another user subject to this Agreement.
8.2. By accessing and using the Services, you represent and warrant that (a) any and all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) your use of the Services will comply with and does not violate any applicable law, regulation, order or guideline. In addition, if you are a healthcare provider, by accessing and using the Services you represent and warrant that (a) you are and will be for so long as you use the Services duly licensed, certified, credentialed, accredited, permitted and authorized in accordance with all applicable laws and regulations to engage in your professional activities; (b) you understand that inSight® is a supporting, educational tool to be used in your professional judgment and it is not an alternative for providing your professional duties; (c) the information provided by inSight® does not constitute diagnoses; an (d) the information provided by inSight® must be correlated with other clinical data as required by professional standards in your discipline; and (e) you are fully responsible for your use of the inSight® and information you make available by means of inSight®.
9.1. WE CANNOT ACCEPT ANY LIABILITY WHATSOEVER IN RESPECT TO ANY CONTENT, INCLUDING INFORMATION REGARDING HEALTH, DIAGNOSIS, TREATMENT, MEDICAL ADVICE, AND OTHERWISE, WHICH IS PROVIDED BY THIRD PARTIES AND/OR ANY OTHER USERS OF THE SERVICES. ANY ACTIONS YOU TAKE BASED ON INFORMATION PROVIDED BY THE SERVICES ARE TAKEN AT YOUR SOLE RISK AND WE WILL NOT ACCEPT ANY LIABILITY IN RESPECT THEREOF. YOU SHOULD ALWAYS CHECK ANY INFORMATION PROVIDED THROUGH THE SERVICES TO ENSURE ITS ACCURACY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR ANY INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED OR REFERENCED THEREIN. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS AND FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. WE DISCLAIM ANY IMPLIED OR STATUTORY WARRANTIES (I) REGARDING THE SECURITY, ACCURACY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE SERVICES; OR (II) THAT THE SERVICES WILL BE ERROR-FREE OR THAT ANY ERRORS WILL BE CORRECTED; OR (III) REGARDING THE PERFORMANCE OF OR ACCURACY, QUALITY, CURRENCY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION PROVIDED BY THE SERVICES.
9.2. IF YOU ARE A HEALTHCARE PROVIDER, YOU ACKNOWLDGE THAT inSight® IS A SUPPORTING TOOL AND IS NOT AN ALTERNATIVE FOR PERFORMING PROFESSIONAL DUTIES. YOU MUST INTEGRATE HEALTH INFORMATION INTO THE GENERAL CLINICAL RECORD FOR INDIVIDUALS UNDER YOUR SUPERVISION AND CORRELATE WITH OTHER CLINICAL DATA AS REQUIRED BY PROFESSIONAL STANDARDS IN YOUR DISCIPLINE. USE OF DATA ACCESSED BY MEANS OF inSight®, AS WELL AS TREATMENT DECISIONS BASED ON SUCH INFORMATION, ARE THE SOLE RESPONSIBILITY OF THE HEALTHCARE PROVIDER AND WE ASSUME NO LIABILITY IN RESPECT THEREOF.
9.3. WE ARE NOT RESPONSIBLE FOR UNAUTHORIZED ACCESS TO YOUR DATA, FACILITIES OR EQUIPMENT BY PERSONS USING THE SERVICES OR FOR UNAUTHORIZED ACCESS TO, ALTERATION, THEFT, CORRUPTION, LOSS OR DESTRUCTION OF YOUR DATA FILES, PROGRAMS, PROCEDURES, OR INFORMATION THROUGH THE SERVICES, WHETHER BY ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER MEANS. YOU ARE SOLELY RESPONSIBLE FOR VALIDATING THE ACCURACY OF ALL OUTPUT AND REPORTS, AND FOR PROTECTING YOUR DATA AND PROGRAMS FROM LOSS BY IMPLEMENTING APPROPRIATE SECURITY MEASURES. YOU HEREBY WAIVE ANY DAMAGES OCCASIONED BY LOST OR CORRUPT DATA, INCORRECT REPORTS, OR INCORRECT DATA FILES RESULTING FROM PROGRAMMING ERROR, OPERATOR ERROR, EQUIPMENT OR SOFTWARE MALFUNCTION, SECURITY VIOLATIONS, OR THE USE OF THIRD-PARTY SOFTWARE. WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY INFORMATION TRANSMITTED OR RECEIVED THROUGH OUR PROVISION OF THE SERVICES.
9.4. THE INSIGHT SYSTEM REQUIRES STRONG, STABLE NETWORK CONNECTIVITY FOR DATA SYNCHRONIZATION BEFORE ATTEMPTING TO SWITCH BETWEEN OFFLINE AND ONLINE MODES. IF YOU HAVE WEAK, UNSTABLE CONNECTIVITY, SYNCHRONIZATION MAY FAIL AND MAY RESULT IN TEMPORARY OR, IN EXTREME CASES, PERMANENT LOSS OF DATA. EKARE IS NOT LIABLE FOR LOSS OF DATA AS A RESULT OF DEVICE USE WITHOUT MEETING SYSTEM REQUIREMENTS.
9.5. INSIGHT IS AUTOMATICALLY SYNCHRONIZED WITH EKLOUD (eKare Inc’s secure online database) WHEN OPERATED IN THE “ONLINE MODE.” DO NOT WORK IN THE “OFFLINE MODE” FOR A PERIOD OF TIME EXEEDING FOURTY EIGHT (48) HOURS AS IT MAY RESULT IN PROBLEMS WITH SYNCHRONIZATION INVOLVING LARGE AMOUNT OF DATA AND MAY RESULT IN TEMPORARY OR, IN EXTREME CASES, PERMANENT LOSS OF DATA. EKARE IS NOT LIABLE FOR LOSS OF DATA AS A RESULT OF DEVICE USE IN OFFLINE MODE FOR AN EXTENDED PERIOD OF TIME.
9.6. BY USING INSIGHT, YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT EKARE INC SHALL NOT BE RESPONSIBLE FOR ANY OF THE FOLLOWING: (A) PERFORMANCE LIMITATIONS AND/OR FAILURES EXPERIENCED IN CONNECTION WITH ANY WIRELESS OR WI-FI SERVICE USED TO ACCESS THE SERVICE; (B) DATA TRANSMITTED THROUGH WIRELESS ACCESS THAT MAY BE INTERCEPTED BY UNAUTHORIZED PERSONS; OR (3) FAILURE TO PHYSICALLY SECURE AND/OR MONITOR THE MOBILE DEVICE OR TO PROTECT PASSWORDS, RESULTING IN UNAUTHORIZED ACCESS TO THE DATA AND/OR YOUR EKARE ACCOUNT OR YOUR PATIENT INFORMATION.
9.7. FOLLOW INSTRUCTIONS FOR USE PROVIDED IN USER MANUAL AND DURING TRAINING, TUTORIAL. MEASUREMENT PERFORMANCE CAN BE AFFECTED IF INSTRUCTIONS ARE NOT FOLLOWED.
9.8. YOU ARE RESPONSIBLE FOR ENSURING THAT ONLY AUTHORIZED USERS ARE ALLOWED TO ACCESS PROTECTED HEALTH INFORMATION (PHI). EKARE INC PROVIDES A SYSTEM OF ENCRYPTION FOR SECURING TRANSMISSIONS BETWEEN MOBILE DEVICES, BROWSERS AND OUR VIRTUAL PRIVATE NETWORK IN THE CLOUD. EKARE, INC. IS NOT RESPONSIBLE FOR INCIDENTS INVOLVINGUNAUTHORIZED ACCESS.
9.9. USER NAMES AND PASSWORDS: EACH AUTHORIZED INDIVIDUAL WHO IS REGISTERED TO USE THE INSIGHT PRODUCT WILL HAVE A USER NAME AND PASSWORD. PASSWORDS ARE THE PRIVATE PROPERTY OF THE USER WHO IS RESPONSIBLE THE CONFIDENTIALITY OF THE INDIVIDUAL USER NAME AND PASSWORD. EKARE, INC. IS NOT RESPONSIBLE FOR INCIDENTS INVOLVING THE USE OF THE SYSTEM BY THOSE OTHER THAN THE SPECIFIC AUTHORIZED USER.
9.10. EKARE INC UTILIZES SECURITY POLICIES AND TECHNOLOGY IN PLACE TO PROTECT AGAINST THE LOSS, MISUSE, AND ALTERATION OF THE INFORMATION UNDER EKARE’S CONTROL. THIS INCLUDES USER PERSONAL INFORMATION. WE CANNOT HOWEVER PROTECT AGAINST USER MISUSE, LOSS, OR ALTERATION OF INFORMATION.
9.12. WE DETECT AND USE THE IP ADDRESS OF VISITORS TO THE PORTAL IN ORDER TO ASSIST US WITH DIAGNOSTICS, SERVICE SOLUTONS THE ADMINISTRATION OF OUR SYSTEMS.
9.13. EKARE INC AUTOMATICALLY COLLECTS AND STORES INFORMATION ABOUT EACH TRANSACTION: YOUR SESSION, THE DATE, TIME AND LENGTH OF EACH VISIT AND ALL TRANSACTIONS PERFORMED WILL BE COLLECTED, USED AND RETAINED FOR AUDIT TRAIL AND ISSUES DIAGNOSIS PURPOSES. IN THE INTERESTS OF PRIVACY, HOWEVER, THIS INFORMATION WILL NOT BE SHARED WITH ANYONE.
9.15. IF A BREACH OF PATIENT HEALTH INFORMATION OCCURS OR IF THERE ARE ANY NOTICED SUSPICIOUS ACTIVITIES AT YOUR SITE, YOU MUST NOTIFY EKARE INC FOLLOWING THE DISCOVERY OF THE BREACH WITHOUT UNREASONABLE DELAY AND NO LATER THAN 3 DAYS FROM THE DISCOVERY OF THE BREACH. TO THE EXTENT POSSIBLE, YOU SHOULD PROVIDE EKARE INC WITH THE IDENTIFICATION OF FACILITY, ACCOUNT AND EACH INDIVIDUAL AFFECTED BY THE BREACH AS WELL AS ANY OTHER AVAILABLE INFORMATION REQUIRED TO BE PROVIDED.
9.16. IF A DEVICE IS LOST YOU MUST REPORT TO EKARE INC IMMEDIATELY
9.17. YOU AGREE TO FOLLOW STANDARD HARDWARE OPERATING CONDITIONS, FOR EXAMPLE APPLE LISTS THE NORMAL TEMPERATURE OPERATING RANGE FOR THE IPAD AS 32° – 95° F. USING THE DEVICE OUTSIDE OF THIS RANGE MAY CAUSE THE SYSTEM TO BECOME COMPLETELY UNUSABLE UNTIL THE INTERNAL TEMPERATURE OF THE DEVICE IS WITHIN THE NORMAL OPERATING RANGE. YOU AGREE TO FOLLOW RECOMMENDATIONS AND GUIDELINES FOR CLEANING THE IPAD, DISPLAY, AND THE SENSOR as specified in user manual.
10. Term; Modification; Termination
10.1. Term. The initial Term of this Agreement shall commence on the date you purchase the Services and continue for a period of one (1) year, and thereafter automatically continue until terminated as provided in this Section.
10.2. Modification. We may update or change the Services or the terms set forth in this Agreement from time to time and recommend that you review the Agreement on a regular basis. You understand and agree that your continued use of the Services after the Agreement has been updated or changed constitutes your acceptance of the revised Agreement. Without limiting the foregoing, if we make a change to the Agreement that materially affects your use of the Services, we may post notice or notify you via email or our website of any such change.
10.3. Termination upon Notice. Either party may terminate this Agreement at any time without cause upon thirty (30) days’ prior written notice to the other Party.
10.3.1. You will return Hardware upon the expiration of the Term clean of PHI, in good condition, normal wear-and-tear excepted. You will be responsible for full replacement cost of any hardware not returned.
11. Personally Identifiable Health Information (“PHI”)
11.1. Your use of the Services may provide us access to electronic medical records and individually identifiable health information that is subject to PHI. We will meet our legal obligations under HIPAA with respect to the PHI and will perform our duties as your business associate, as defined in 45 CFR 160.103 of the Health Insurance Portability and Accountability Act (“HIPAA”) in accordance with the eKare Inc. Business Associate Agreement (“BAA”) delivered with and incorporated into this Agreement.
11.2. When delivered, you will have exclusive custody and possession of the Hardware and are solely responsible for the protection, preservation and security of the Hardware and of the data stored within the Hardware, including, but not limited to, data within the scope of federal and state laws and regulations governing the confidentiality of patient records and the privacy and security of health information promulgated by HIPAA. In the event the Hardware is stolen, lost, or compromised while in possession and control of you, you will be responsible to notify patients or other persons as may be required by law.
11.3. Prior to return of the Hardware to eKare Inc., including whether such return is for repair, at the end of the Term, or for any other reason, you will notify eKare Inc. and work with eKare Inc. Tech Support to remove and securely erase all PHI stored on such device before it is shipped. Upon receipt by eKare Inc. of Hardware, for any reason, you authorize eKare Inc. to examine the Hardware and securely erase all data, including PHI, stored on the Hardware.
12. Use of De-Identified Information
12.1. In consideration of our provision of the Services, you hereby transfer and assign to us all right, title and interest in and to all De-Identified Information. “De-Identified Information” means information that has been de-identified in accordance with HIPAA. You agree that we may use, disclose, market, license and sell such De-Identified Information for any purpose without restriction, and that you have no interest in such information, or in the proceeds of any sale, license, or other commercialization thereof.
12.2. You hereby grant to us a nonexclusive, royalty-free, fully paid-up, perpetual, irrevocable, worldwide and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display any information, material or work product (other than information which has not been De-Identified) you provide to eKare Inc. You agree that we may use, disclose, market, license, and sell such information and works, including derivative products, without restriction. This includes, for example, custom templates that you create using the Services, and information (other than information which has not been De-Identified) that you contribute to forums, discussion groups and the like. Furthermore, you agree that we may use, disclose, market, license and sell such material or content, and that you have no interest in the information, or in the proceeds of any sale, license, or other commercialization thereof. You warrant and agree that any material you provide will not infringe or otherwise violate the intellectual property or other rights of others, and will not be otherwise unlawful.
13. System Requirements, Support and Maintenance
13.1. System requirements: You are responsible for the setup and maintenance of the internet connection for each inSight device. Internet connection must be a stable WIFI and/or 4G/LTE with minimum bandwidth of 10 Mbps (Megabits per second) and upload speeds of 5 Mbps
We will provide instructions on web access to eKloud. eKloud can be accessed from any device with connection to the internet through latest versions of approved browsers including IE, Chrome, Firefox, and Safari, which you will be required to provide at your expense.
You are responsible for all internet data services and charges – e.g. charges for the connection of each inSight device on which inSight app is installed to the internet and for the internet network traffic of any computer system used to access eKloud.
13.2. Help Desk. You agree to establish and maintain a “Help Desk” function to provide first-level support to users of the Product(s). When your users encounter a problem with the Product(s), they must first seek assistance from your Help Desk. If the Help Desk is unable to resolve the problem, it will refer the problem to the appropriate second level support area based on the type of problem. If the problem is with the Product(s) itself, the problem is referred to eKare Inc. If the problem is with either the user’s personal computer or with its Internet connection, the problem is referred to your technical support group, which may be either in-house or outsourced. If the problem concerns diagnosis/procedure coding or other clinical decisions, it should be referred to the your clinical policy group.
13.3. Telephone and E-Mail Assistance. eKare Inc. will provide an initial response via telephone or e-mail within business hours to requests for assistance made by you. eKare Inc.’s support business hours are 9:00 a.m. to 5:00 p.m.; Eastern Time. eKare Inc. will communicate a response or status within one (1) business day for any unresolved problems. eKare Inc.’s assistance will consist of providing general advice on the operation and use of the Product(s) and assistance with suspected problems with the Product(s).
13.4. Problem Correction. eKare Inc. will attempt to correct all documented problems in the Product(s) reported to eKare Inc. by you that eKare Inc. is able to recreate, and will make any bug fixes available to you in a future release.
13.5. Releases. eKare Inc. periodically prepares and makes available to you “New Releases” of the Product(s) that are generally made available by eKare Inc. to its clients. New Releases may include bug fixes; patches; improvements; or enhancements or additional features that are otherwise not separately marketed or priced. eKare Inc. may at its sole discretion designate certain improvements or enhancements as separate modules and charge a fee for such new functionality.
13.6. Additional Responsibilities. You shall perform tasks as requested by eKare Inc. to aid in the resolution of problems, and shall implement all reasonable workarounds to problems as directed by eKare Inc.
14.1. This Agreement, including all schedules and exhibits, constitutes the entire understanding we have with respect to this Agreement, and supersedes all prior or contemporaneous written and oral agreements. This Agreement may not be modified or amended except in writing executed by each party. Headings are for convenience only and will not be deemed a part of this Agreement.
14.2. No waiver of any provision of this Agreement, or of any rights or obligations of any party, will be effective unless in writing and signed by the party waiving compliance.
14.3. This Agreement will be interpreted, construed, and governed by the laws of Delaware, without regard to conflict of law provisions. The prevailing party in any judicial action to enforce this Agreement will be entitled to recover reasonable attorney fees incurred in such proceeding.
14.4. All notices required or permitted hereunder will be in writing, and delivered personally, electronically, by telephonic facsimile or by an established national delivery service to the respective addresses set forth in the Invoice.
14.5. Neither party will indirectly or directly transfer or assign any rights under this Agreement, in whole or part, without prior written consent of the other party. Notwithstanding, either party may, without prior written consent of the other party, assign this Agreement as part of a divestiture, reorganization or consolidation or to another party in connection with a merger, acquisition, or sale of substantially all assets or stock to which this Agreement relates, provided the successor agrees in writing to assume all of the assigning party’s obligations hereunder.
14.6. Each party is responsible for its own compliance with laws, regulations, and other legal requirements applicable to the conduct of its business and this Agreement and agrees to comply with all such laws, regulations and other legal requirements. You acknowledge inSight® is subject to the customs and export control laws and regulations of the United States and any country in which the products are manufactured, received or used. Further, under the laws of the United States, inSight® may not be sold, leased or otherwise transferred to restricted countries.
14.7. We agree that no partnership, joint venture, or agency relationship exists between us as a result of this Agreement.