eKare Response to COVID-19

eKare remains committed to staying abreast of ongoing updates and guidelines from CMS, and will continue to deliver the services needed to help your organization deliver better wound care for the patients you serve. CMS has loosened telehealth and telemedicine restrictions due to COVID-19 and the loss of in-person interactions between providers and patients, expanding the use of technology to help those who need routine care while limiting exposure & community spread of the virus. To review the guidelines and a list of billable codes for covered services, please review the CMS FACT SHEET.

A Virtual Solution for Wound Care

eKare’s telehealth services deliver convenient and secure solutions for healthcare providers to remotely advance the delivery of remote monitoring connections with wound care patients. Our workflow enables patient participation, allowing them to easily photograph and submit wound images, complete wound assessments and chat securely with their provider. Clinicians have the ability to conveniently access patient captured data, communicate directly with their patients, and securely store & forward data to the wound care team to advance outcomes.

Our telehealth services include

Remote Patient Monitoring

Store & Forward Data sharing

Live Video Conferencing

eKare has partnered with a HIPAA compliant healthcare platform to integrate live teleconferencing services into the eKare workflow. Clinicians will have the ability for two-way interactions with patients, whether directly or with a home health aide at their side. Having this technology embedded within the eKare application will allow for the following:

Remote and Live patient interaction
Protected access to patient data
View wound history to evaluate healing trends
Complete regular and/or interim assessments in a timely manner
Evaluate treatment protocols for potential changes
Produce reporting document with required information for billing and QA purposes

Remote Patient Monitoring

The Patient App enables clinician patient interaction and the remote monitoring of wound healing. Patients receive notification reminders when an assessment is due, with alerts notifying clinicians when new images, messages and assessments are completed to immediately address potential infection risk. Patients use their own mobile device to easily perform the following functions:

Capture a wound image and measurement without the need to use a reference sticker
Complete a short assessment questionnaire to evaluate potential infection risk
Communicate with their provider via secure messaging

Store & Forward Data Sharing

With store & forward data sharing, clinicians can conveniently and securely access patient-captured wound images and assessments outside of real-time interactions. Clinicians can also share patient data, when appropriate, with other specialists in order to advance patient care and outcomes.